4thQtr Customs Return & Refund Policy
ALL SALES ARE FINAL
All 4thQtr Customs items are custom-made and made to order specifically for each customer. For this reason, all sales are final, subject to the exceptions outlined below and applicable law.
4thQtr Customs does not accept returns, exchanges, cancellations, or refunds due to a change of mind, no longer needing or wanting the item, relationship changes, ordering the wrong size, providing incorrect measurements or information, or deciding not to attend an event or game.
4thQtr Customs is a custom apparel business. Materials, jerseys, images, names, numbers, and other customization details are purchased or prepared specifically for your order.
Fit & Alterations
Customers are responsible for providing accurate measurements and sizing information.
If your item needs to be taken in, resized, or adjusted, please contact 4thQtr Customs. We must be given the opportunity to inspect and address the concern before the item is taken to another seamstress, tailor, or third party.
If an item can reasonably be corrected or altered by 4thQtr Customs, a refund will not be issued in place of allowing us to correct it, except where required by applicable law.
4thQtr Customs will not reimburse unauthorized third-party alteration or repair costs.
Errors by 4thQtr Customs
If you believe 4thQtr Customs made an error with your order, please contact us promptly with clear photos or videos showing the issue.
When a verified issue can reasonably be corrected, remade, or altered, 4thQtr Customs must first be given the opportunity to resolve it.
A refund will only be considered when we confirm that the error was caused by 4thQtr Customs, the issue cannot reasonably be corrected or replaced within the applicable agreed-upon timeframe, and a refund is the appropriate available resolution, except where otherwise required by applicable law.
Simply preferring a different fit, length, style, placement, or appearance than what was ordered does not automatically constitute a production error.
Third-Party Alterations
Once an item has been altered, cut, repaired, resized, unhemmed, reconstructed, or otherwise modified by another person or business before 4thQtr Customs has had an opportunity to inspect and address the concern, the customer assumes responsibility for those modifications.
4thQtr Customs does not reimburse unauthorized third-party alteration costs and cannot be held responsible for changes or damage caused by another party’s modifications.
Worn or Used Items
Items that have been worn, used, washed, damaged, stained, or independently altered are not eligible for return or refund, except where otherwise required by law.
Wearing an item and later deciding that you would prefer a different fit, length, or appearance does not qualify the order for a refund.
Event & Game Dates
Customers are responsible for providing any important event or game date before placing an order and purchasing an approved rush service when necessary.
A customer’s decision to wear an item to a different game, event, or occasion does not create eligibility for a refund.
Any resolution for a verified 4thQtr Customs error will be determined based on the order details, documented issue, available correction options, and any delivery deadline expressly agreed to by 4thQtr Customs at the time of purchase—not a subsequently selected event date.
Refunds
Refund requests are reviewed only for verified errors attributable to 4thQtr Customs that cannot reasonably be corrected, altered, or replaced as described above, except where otherwise required by applicable law.
Shipping fees and unauthorized third-party alteration expenses are non-refundable, except where required by applicable law.
Agreement
By completing your purchase, you acknowledge that your order is custom-made and that you have read, understood, and agreed to the 4thQtr Customs Return & Refund Policy.
All sales are final except for qualifying, verified 4thQtr Customs errors as described above and as otherwise required by applicable law.